Delivery & returns

Last updated: October 2026

Delivery

We deliver to addresses in the United Kingdom only. Delivery options and charges are shown at checkout before you pay.

We aim to dispatch orders within 2 working days. You will receive an email with tracking details once your order is on its way. Delivery times can be longer at busy times or if there is a problem with the carrier.

If your order has not arrived within 7 working days of dispatch, please contact us on info@drskincentral.com or 01473 948 271.

Changing your mind

You can cancel your order for any reason within 14 days of receiving it. To do this, email us with your order number within that time. You then have a further 14 days to send the products back.

For health and hygiene reasons, we can only accept returns of products that are unopened, unused and still sealed. Once a seal has been broken or a product has been used, it cannot be returned unless it is faulty.

Unless the product is faulty or we sent the wrong item, you are responsible for the cost of returning it. We recommend a tracked service, as we cannot refund items that do not reach us.

Faulty, damaged or incorrect items

If something arrives damaged, faulty or is not what you ordered, please email us within 30 days with your order number and a photo. We will arrange a replacement or a full refund, including delivery costs. This does not affect your statutory rights.

Refunds

Once we receive your return, we will refund you to your original payment method within 14 days.

Skin reactions

If a product irritates your skin, stop using it and contact us. We recommend a patch test before using any new active product. For anything more than mild irritation, speak to a healthcare professional.